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Customer Service Advisor

£25,000 p/a

We are looking for a Customer Services Advisor to join our employee-owned business.

This role's responsibility is to resolve and process a range of customer enquiries at first point of contact, identifying and understanding customer needs and providing a high-quality service that enhances the customers' experience and loyalty. It will also support our ongoing initiatives and projects.

Job Role

  • - Monday to Friday, 40 hours per week
  • - Salary: £25,000 p/a
  • - Full time, permanent role
  • - Location: Exeter EX2

Key responsibilities and Accountabilities:

  • - Provide advice and information to customers and staff as the first point of contact, putting customers first and building trust.
  • - Proactively identify the best solutions for each customer that will also create value for the Company and actively develop the brand.
  • - Accurately and efficiently process bookings, invoices and payments using the appropriate Company systems and procedures.
  • - Collate and input information onto database/spreadsheets as required. To support our ongoing initiative regarding the management of sub-contracting and broker projects. To support and develop our network of subcontractors along with delivering service excellence in line with customer service level requirements.
  • - Maintain records; produce accurate documentation, regular statistical information and management reports.
  • - Deal effectively with customer complaints, resolving them empathetically and to the customers’ satisfaction.
  • - Be aware of and follow Coastal Recycling policies and procedures, with particular attention to standards of customer service, health and safety, and equality and diversity.

Benefits:

  • - Tax-free Profit share bonuses as an Employee Owned business - dependent on the profitability of the Group in any given financial period
  • - 25 days annual leave, rising to 27 days after 2 years and 30 days after 5 years service
  • - Staff events
  • - Life insurance
  • - Cycle to work scheme
  • - Free Employee assistance programme
  • - On-site parking
  • - £50 Birthday Voucher, £100 on special birthdays
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