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Our highlights of 2023

January 3, 2024

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Thanks to our customers, community and connections for making 2023 a cracking year here at Coastal. Here are some of our highlights:

-We continued to commit to a culture of openness and transparency and in June celebrated two years of being employee owned. Our staff turnover continued to decrease showing we are a great place to work!

– We were recognised for the impactful work we do by winning three awards including two Exeter Living Awards, one for Sustainability and the acclaimed Platinum Award and the Exeter Chamber Members’ Award at the Impact Awards. We also received Highly Commended in the Sustainability category at the Exeter Property Awards.

– We invested in a new piece of machinery which helps easily sort cardboard of different sizes. The OCC Screen has been in place since August 2023 and has helped us process an additional 50 tonnes of material a week.

– We launched this smart new-look website at the start of the year.

– Through our Coastal Community Fund, we finished funding a new clubhouse for Torridgeside Youth AFC. Over the lifetime of the project we contributed £34,813 which is offering immense benefit to the whole club and Northern Devon community.

– We proactively supported employee health and wellbeing. In May 2023 we launched a new benefit called Help@Hand that offers employees and their families health and wellbeing support, including unlimited mental health support sessions with qualified counsellors.

– We responded to more customers queries than ever before including over 80,000 web queries and emails and 53,000 phone calls.

– We continued to grow our social value programme. We sponsored local sports teams, volunteered on beach cleans and environmental restoration projects, donated compost to community garden schemes, delivered educational talks to schools and donated our better quality waste wood to Exeter-based social enterprise, Co Create.

– Our business sales continued to grow and we welcomed new customers from the house-building, hospitality and education sectors.

We look forward to continuing the recycling revolution with our customers in 2024!

Thanks to our our customers, community and connections for making 2023 a cracking year!