Frequently Asked Questions

General questions

What happens to my waste and recycling after it’s collected?

Once collected it’s taken to one or our licenced waste transfer stations, processed to remove recyclable and reusable materials or bulked for onward transport to a suitably permitted waste recovery or disposal site.

How much of my waste is recycled, recovered or reused?

We aim to reuse, recycle and recover as much of the material we collect as possible, on average our operations achieve a 90% recycling and recovery rate for mixed materials.

Is it possible to keep every bit of waste out of landfill?

Whilst the majority of waste can be recycled, landfill is still an essential part of the waste management process as some materials just cannot be recycled or recovered.

What is residual waste?

Residual waste are the wastes that are left after we have extacted recyclable and reusable materials, these tend to be materials that have no residual value or use once they have been disposed of. Our aim is keep residue to a minimum, so we work with you to try and avoid residual waste as much as possible.

Can any of the materials you process be reused?

Quite a few materials such as wood, bricks, blocks and related items, if in a suitable condition can be extracted and sent for reuse. We actively encourage this where possible and work with a local charity for wood reuse to divert good quality waste wood to reuse projects.

What are inert materials?

Inert materials are classed as ‘waste that does not undergo any significant physical, chemical or biological transformations and is unlikely to adversely affect other matter with which it comes into contact’. Inert waste generally attracts lower disposal fees than biodegradable waste or hazardous waste. Typically, we would classify concreate, bricks, blocks, and naturally occurring subsoils as inert if these are not contaminated/mixed with other materials and where required, are accompanied by an appropriate analysis.

Do you offer any discounts to NHS or charitable organisations?

Yes, we are part of the Blue Light Card scheme offering discounts to NHS, emergency services, social care sector and armed forces.

Do you give back to the communities you work with?

Coastal Recycling work in several ways with the local community in supporting local groups by volunteering and also working with community reuse groups, local charities, and environmentally focused enterprises. Educating local schools to increase awareness of recycling & reuse and its importance is another element we’re passionate about.

Wheelie bins

What does DMR stand for?

This is short for Dry Mixed Recycling.

What can go in my Dry Mixed Recycling bin?

  • Paper
  • Newspapers
  • Brochures
  • Leaflets
  • Magazines
  • Cardboard (all types)
  • Cereal boxes
  • Clear plastic film
  • Empty plastic bottles
  • Steel & Aluminium cans
  • Plastic drink and food containers (rinsed)
  • Shredded paper (bagged separately in clear bags)
This is not an exhaustive list so if you are unsure, please call our Customer Service team on 01392 826456 for some help.

What can’t go in my Dry Mixed Recycling bin?

Any waste not described above, including but not limited to;

  • Crisp packets
  • Sweet wrappers
  • Food waste
  • Liquids
  • Wood
  • Polystyrene
  • Coloured polythene
  • Clothing and textiles
  • Hard plastics
  • Window frames
  • Piping
  • Drums
  • Plastic trays
  • Paint tins
  • Bottles having contained solvents
  • Black bag waste (we need to see what’s in the bin to check we can recycle it)
This is not an exhaustive list so if you are unsure, please call our Customer Service team on 01392 826456 for some help.

What does General Waste mean?

General waste is non-recyclable black bag type waste, also called residual waste. It’s material from businesses and households that cannot be recycled. General waste must not contain any Hazardous items as additional controls apply to such waste. If you’re unsure about an item please contact our Customer Service team on 01392 826456 before placing it in your bin.

What can go in a General Waste bin?

You can put general, non-hazardous, non-recyclable wastes such as food, crisp packets, polystyrene, contaminated paper, card, overall items that are not recyclable or hazardous. This is not an exhaustive list so if you are not sure please call our Customer Service team on 01392 826456 and they will advise you.

What size is my bin?

Our bins come sizes: 240ltr, 360ltr, 660ltr and 1100ltr. A regular wheelie bin that sits outside your house is commonly 240 litre.

What if I have extra waste?

Give our Customer Services team a call on 01392 826456 and we’ll advise you on what to do depending on the location and quantity.

What if I need to change my collections?

Please contact our Customer Service team on 01392 826456 and they can look at your services to see what can be done.


What should I consider when filling my skip?

You can only fill your skip level with the top. This is a legal requirement as our drivers can’t collect the skip if it’s loaded beyond this point. If you need another skip, we can arrange a changeover for you at an additional cost by calling us on 01392 826456.   To make use of the space you have, we’d recommend that you break items down into smaller bits (where appropriate). If you know that you’re going to be filling your skip with large items, we recommend that you overestimate the size of skip you may need so that you don’t have to hire a second one.

What access requirements do your lorries need?

A standard skip lorry requires a minimum of 9ft (2.8 metres) width to gain access, regardless of what size skip you have ordered. If you have any concerns regarding access, do give our Customer Services team a call on 01392 826456.

Where can I put my skip and do I need a permit?

Ideally, the skip should be situated on private property such as a driveway or off the road. If you can’t place the skip on private property or there isn’t enough room for the skip lorry, then you have the option of placing the skip on the road or a grass verge outside the property. For us to do this, your local council must first give permission. Don’t let this put you off, it’s quite a regular thing. All councils charge a permit fee, which is charged to you at £95 ex VAT. Council permits can take up to 10 working days to obtain and the application period varies depending on your location. This delay needs to be considered when deciding on the dates for hiring a skip. If you place your skip on the road it must have a light at each end and traffic cones. This means it is always clearly visible to motorists. In most instances, we can provide these and this will be confirmed at the time of order.

How heavy can I fill a skip?

It’s important to consider what you are going to fill your skip with. Some skips are not suitable for some waste types, so you’ll need to establish what waste you will be putting in there. Will it be heavy waste? (e.g. soil, brick, hardcore, rubble, etc.) or light waste? (e.g. timber, metal, cardboard etc.). As a rule, any skip larger than 6 cubic yards is NOT suitable for heavy waste types as the lorries cannot lift larger skips filled with heavy waste. If you are in any doubt, please give us a call on 01392 826456.

What can’t be placed in general waste skips?

Certain types of waste can’t be placed in general waste skips under any circumstances. These include:

  • Plasterboard
  • Liquids of any description
  • Waste upholstered domestic seating
  • Food Waste
  • Tyres
  • Pressurised Containers
If you’re disposing of hazardous waste, we have a dedicated service for this.
  • Small Electrical items (WEEE/ SDA)
  • Televisions & Display Screen Equipment
  • Fridge/ Freezers
  • Paint Tins
  • Asbestos
  • Batteries (Vehicle & Household)
  • Gas Cylinders
  • Fluorescent Tubes
  • Chemicals/ Fuels/ Solvents
If in doubt, please give us a call on 01392 826456 and one of our team can help you out. If you do place any of the above, then this will incur extra charges due to the handling process of hazardous materials.

How long can I hire a skip for?

The usual hire period is two weeks for our skips, should the hire period need to be extended for your project, a weekly rental fee may be applied. We will aim to collect it from you on a day that is suitable for you, within your hire period. If you know you need the skip removed on a certain day, make sure you tell us when you order the skip.

Can I put roof tiles in my skip?

You can put Natural Slate and Clay/ Concrete roof tiles in your skip. If you wish to put man-made slates/ tiles in your skip, please contact Customer Services first for advice as these may contain asbestos depending on the date of production.


What is asbestos?

Asbestos is a naturally occurring fibre that was widely used in construction and other industries until the late 1990s, asbestos has since been found to be a dangerous material. It emits microscopic fibres into the air that can cause illness, which is why the removal of this substance needs to be handled with care.

Can I include asbestos in my general/mixed waste skip?

Asbestos-containing materials need to be legally disposed of as hazardous waste. We cannot accept asbestos mixed with other waste. If waste materials in your skip look like asbestos, we’ll test them. A photograph will then be taken of your skip and our Customer Services team will be notified of possible asbestos contamination. If the sample tests positive, the entire load will be contaminated and you will be charged the cost of disposing of the entire contents of the skip at the asbestos disposal rate.

How do I know if I have asbestos?

If you think some of your waste materials may contain asbestos, we can assist you. Isolating the asbestos at this stage could avoid the charge of a contaminated skip load and keep the environment safe from hazardous microscopic fibres. Our Customer Services team can arrange for a sample to be tested. If the material is asbestos, you must have it handled by an asbestos removal specialist and order an enclosed asbestos skip.

How do I package up asbestos?

Both fibrous and bonded asbestos must be double wrapped/bagged. We can arrange for it to be collected once it has been appropriately wrapped so it can be disposed of with care. Please call our Customer Services team on 01392 826456 if you have any questions about how to dispose of your asbestos and they will be happy to help.